Unable to view the license details in SDDC Manager UI

Products

• VMware SDDC Manager / VCF Installer

Issue/Introduction

• You are unable to view license details in the SDDC Manager UI. The Licensing tab appears blank, or "Used" and "Available" columns show no data.
• Unable to see the license details in the SDDC post migrate from 3.x to 4.x. Find the screenshot & log summary below. 

SDDCManagerServer- <timestamp>.log (located at /var/log/vmware/vcf/sddc-manager-ui-app )

YYYY-MM-DDTHH:MM:SS.MS+HH:MM ERROR [#################] [services/featureToggle.js, http-get-upgrade-status, getFeatureInfo:125] A value mismatch for the feature property as received from   multiple services is observed for  {"0":"feature.vcf.plus.subscription.mixed.licensing.mode","1":"feature.vcf.plus.subscription","2":"feature.vcf.plus.subscription.vxrail","3":"feature.vcf.plus.subscription.mixed.licensing.mode.vxrail"}

Environment

VMware Cloud Foundation 4.x 

VMware Cloud Foundation 5.x 

Cause

This issue occurs due to a value mismatch for feature properties between the commonsvcs and lcm services. When commonsvcs receives conflicting values (e.g., false vs true), it defaults to a fallback value of false, preventing the UI from rendering licensing data.

Resolution

Note :Take a snapshot of the SDDC Manager and config file before making changes 

1. 1. 1. Login to putty using vcf & su - . Give the root credentials.
      2. Go to the path using vi /opt/vmware/vcf/commonsvcs/conf/feature.properties
      3. Comment out following lines using # 

         #feature.vcf.plus.subscription.mixed.licensing.mode=false
         #feature.vcf.plus.subscription.mixed.licensing.mode.vxrail=false
         #feature.vcf.plus.subscription=false
         #feature.vcf.plus.subscription.vxrail=false

      4. Restarted the services of the SDDC Manager 

           /opt/vmware/vcf/operationsmanager/scripts/cli/sddcmanager_restart_services.sh

      5. License details in the SDDC UI should be visible.