Attempting to update ESXi hosts from vCenter Lifecycle Manager fails with "Host cannot download files from VMware vSphere Lifecycle Manager patch store"
Article ID: 373711
Updated On:
Products
Issue/Introduction
Attempting to update ESXi hosts from vCenter Lifecycle Manager fails with "Host cannot download files from VMware vSphere Lifecycle Manager patch store. Check the network connectivity and firewall setup, and check esxupdate logs for details."
The ESXi esxupdate.log shows '[Errno 104] Connection reset by peer' during the download of metadata zip files
2024-07-31T14:26:19Z In(14) esxupdate[25786092]: Downloading https://vCenter.domain.com:9087/vum/repository/hostupdate/ESXi-7.0-Addon-cumulative_metadata.zip to /tmp/tmpasa9_g8c2024-07-31T14:26:22Z Wa(12) esxupdate[25786092]: Download failed: <urlopen error [Errno 104] Connection reset by peer>, 9 retry left...2024-07-31T14:26:25Z Wa(12) esxupdate[25786092]: Download failed: <urlopen error [Errno 104] Connection reset by peer>, 8 retry left...2024-07-31T14:26:28Z Wa(12) esxupdate[25786092]: Download failed: <urlopen error [Errno 104] Connection reset by peer>, 7 retry left...2024-07-31T14:26:31Z Wa(12) esxupdate[25786092]: Download failed: <urlopen error [Errno 104] Connection reset by peer>, 6 retry left...2024-07-31T14:26:34Z Wa(12) esxupdate[25786092]: Download failed: <urlopen error [Errno 104] Connection reset by peer>, 5 retry left...2024-07-31T14:26:37Z Wa(12) esxupdate[25786092]: Download failed: <urlopen error [Errno 104] Connection reset by peer>, 4 retry left...2024-07-31T14:26:40Z Wa(12) esxupdate[25786092]: Download failed: <urlopen error [Errno 104] Connection reset by peer>, 3 retry left...2024-07-31T14:26:43Z Wa(12) esxupdate[25786092]: Download failed: <urlopen error [Errno 104] Connection reset by peer>, 2 retry left...2024-07-31T14:26:46Z Wa(12) esxupdate[25786092]: Download failed: <urlopen error [Errno 104] Connection reset by peer>, 1 retry left...2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: An esxupdate error exception was caught:2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: Traceback (most recent call last):2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/urllib/request.py", line 1354, in do_open2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/http/client.py", line 1259, in request2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/http/client.py", line 1305, in _send_request2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/http/client.py", line 1254, in endheaders2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/http/client.py", line 1014, in _send_output2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/http/client.py", line 954, in send2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/http/client.py", line 1428, in connect2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/ssl.py", line 500, in wrap_socket2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/ssl.py", line 1073, in _create2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/ssl.py", line 1342, in do_handshake2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: ConnectionResetError: [Errno 104] Connection reset by peer2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: During handling of the above exception, another exception occurred:2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: Traceback (most recent call last):2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/site-packages/vmware/esximage/Downloader.py", line 360, in _getfromurl2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: self._retry(self._download_to_file, self.options['retry'])2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/site-packages/vmware/esximage/Downloader.py", line 224, in _retry2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: _checkRetry(retry, retries, e)2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/site-packages/vmware/esximage/Downloader.py", line 208, in _checkRetry2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: raise exception2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/site-packages/vmware/esximage/Downloader.py", line 214, in _retry2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: return func()2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/site-packages/vmware/esximage/Downloader.py", line 330, in _download_to_file2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: robj = self._urlopen(self.url)2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/site-packages/vmware/esximage/Downloader.py", line 198, in _urlopen2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: return opener.open(url, timeout=self.options['timeout'])2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/urllib/request.py", line 525, in open2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/urllib/request.py", line 542, in _open2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/urllib/request.py", line 502, in _call_chain2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/urllib/request.py", line 1397, in https_open2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/urllib/request.py", line 1357, in do_open2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: urllib.error.URLError: <urlopen error [Errno 104] Connection reset by peer>2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: During handling of the above exception, another exception occurred:2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: Traceback (most recent call last):2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/site-packages/vmware/esximage/Transaction.py", line 113, in DownloadMetadatas2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: mfile = d.Get()2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/site-packages/vmware/esximage/Downloader.py", line 461, in Get2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: return self._getfromurl()2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/site-packages/vmware/esximage/Downloader.py", line 362, in _getfromurl2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: raise DownloaderError(self.url, self.local, str(e))2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: vmware.esximage.Downloader.DownloaderError: ('https://vCenter.domain.com:9087/vum/repository/hostupdate/ESXi-7.0-Addon-cumulative_metadata.zip', '/tmp/tmpasa9_g8c', '<urlopen error [Errno 104] Connection reset by peer>')2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: During handling of the above exception, another exception occurred:2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: Traceback (most recent call last):2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/usr/sbin/esxupdate", line 367, in main2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: EsxupdateLivePatcherMount.InitCommand(command, cmdArgs, options.meta,2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/usr/sbin/esxupdate", line 199, in InitCommand2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: meta = Transaction.Transaction.DownloadMetadatas([url],2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: File "/lib64/python3.8/site-packages/vmware/esximage/Transaction.py", line 115, in DownloadMetadatas2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: raise Errors.MetadataDownloadError(metaUrl, None, str(e))2024-07-31T14:26:46Z Er(11) esxupdate[25786092]: vmware.esximage.Errors.MetadataDownloadError: ('https://vCenter.domain.com:9087/vum/repository/hostupdate/ESXi-7.0-Addon-cumulative_metadata.zip', None, "('https://vCenter.domain.com:9087/vum/repository/hostupdate/ESXi-7.0-Addon-cumulative_metadata.zip', '/tmp/tmpasa9_g8c', '<urlopen error [Errno 104] Connection reset by peer>')")
Environment
vCenter 8.0 Update 3 (8.0.3.00000)
Cause
ESXi is not able to communicate to vCenter over port 9087
vCenter 8.0 U3 GA now utilizes a HTTPS connections instead of HTTP from previous versions to encrypt traffic between ESXi hosts and vCenter
Resolution
1. Ensure that ESXi can communicate to vCenter over port 9087 successfully and there is not port blockage
To test the connectivity between ESXi and vCenter Server. Open an SSH session to one of the impacted ESXi hosts and run the below command
nc -z vCenter_IP 9087
Expected response is:
Connection to vCenter_IP 9087 port [tcp/*] succeeded!
2. Ensure there is no proxy set on the vCenter or within the environment that may be interfering
3. Ensure there is no firewall blocking communication on port 9087 or blocking HTTPS traffic communication between the ESXi hosts and vCenter
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