jdbc_response probe fails to start and throws path error
search cancel

jdbc_response probe fails to start and throws path error

book

Article ID: 373708

calendar_today

Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

I am trying to deploy the jdbc_response probe version 1.26.1 or 1.25 probe on a Windows server for postgreSQL monitoring.

But at the moment of deploying the probe it does not start, turns red and the log only throws this error:

Controller: Probe 'jdbc_response' FAILED to start (command = ../../../jre/jre8u402b06/bin/java.exe -DNIMV_CONTIP= -DNIMCPRID=1204014 -DNIM_PROBE_KEY=hEEeHWRVpf322QNBdz3puGp6P8ZcBPNg8AaIkFRVDYMDOzMnrRJYZOEG7UW2Dod -DNIMPROBEPORT=48014 -DNIM_CONTROLLER_PORT= -DNIM_SPOOLER_PORT= -cp "./*;lib/*" com.nimsoft.nimbus.probes.database.jdbc_response.JdbcResponse) error = (3) The system cannot find the path specified.

Environment

  • DX UIM 23.4
  • jdbc_response version 1.25, 1.26.1 GA 

Cause

  • disk drive full

Resolution

The jdbc_response probe is currently supported on the following OSes:

Windows

  • Windows 2012
  • Windows 2012R2
  • Windows 2019
  • Windows 2022

UNIX

  • Solaris 11

Linux

  • RHEL 7.x
  • RHEL 8.x
  • SLES12.x
  • Ubuntu 14.x
  • Ubuntu 16.x

Verify Java on the Windows System
Follow these steps:

  • Open the command window and enter the command java - version to verify if the java version is greater than or equal to 1.6. If the command does not work, you must manually place the java.exe in the path. This is done in the Control Panel > System > Advanced > Environment Variables. Run the java - version command again.
  • Open the Service Controller from the CA UIM Program Group in the Start menu.
  • Click Force Stop and then Start to enable CA UIM to include java in the path.
  • Open the Controller probe GUI in the Infrastructure Manager and click the Robot environment button in the Status tab.
  • Double-click Path in the list and verify that CA UIM has java included in the path

On a Windows server, in this case Windows 2016, when testing the probe, the jdbc_response probe works right out of the box, turns green gets a port and a PID. Then you can configure a connection to a DB server such as MS SQL Server and it works as expected.

Please make sure the correct probe arguments are configured using IM after selecting the probe and choosing Edit - here is a copy from my probe instance that the customer can copy and paste in to the arguments field but they should make sure there are no leading or trailing spaces or special characters:

-DNIMV_CONTIP=$NIMV_CONTIP -DNIMCPRID=$NIMCPRID -DNIM_PROBE_KEY=$NIM_PROBE_KEY -DNIMPROBEPORT=$NIMPROBEPORT -DNIM_CONTROLLER_PORT=$NIM_CONTROLLER_PORT -DNIM_SPOOLER_PORT=$NIM_SPOOLER_PORT -cp "./*;lib/*" com.nimsoft.nimbus.probes.database.jdbc_response.JdbcResponse

Check the Disk...

If none of the above helps, check to see if the probe cannot start due to a disk drive full situation. Its possible that the java_jre is not being deployed correctly, even when the IM shows that it had been deployed and the environment variables were created.

Powered by Wolken Software