deployment wizard - Failure in performing decryption

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Using deployment wizard to install the ITCM 14.5 agent (am, rc, sd) to a machine. The delivery of the agent package completes but the install fails.

In c:\windows\`temp\dmprimer.log following error appears :

 07/23/24 15:02:57  |      11432 |       2740 | cdmprimer.cpp              | 1774  | Processing packet 685 with data length 51200.
 07/23/24 15:02:57  |      11432 |       2740 | cdmprimer.cpp              | 6134  | Trying to decrypt using package key. [slave ID = 1]
 07/23/24 15:02:57  |      11432 |       2740 | cdmcrypt.cpp               | 1924  | Attempting to decrypt data with session key.
 07/23/24 15:02:57  |      11432 |       2740 | cdmcrypt.cpp               | 1979  | Failure in performing decryption.
 07/23/24 15:02:57  |      11432 |       2740 | cdmprimer.cpp              | 6148  | Error decrypting using Package key. [slave ID = 1]
 07/23/24 15:02:57  |      11432 |       2740 | cdmprimer.cpp              | 6159  | decryptMessage FAILURE <-19>
 07/23/24 15:02:57  |      11432 |       2740 | cdmprimer.cpp              | 2102  | Failure in decrypting package data.

Environment

Client Automation - All Versions

Cause

Network communication between Domain Manager and agent is slow or unstable. Some UDP parcel are lost.

Resolution

Configure temporary the CAM communication between Domain Manager and target machine with CAM TCP 4105 port.

 

1. Execute following command on Domain Manager :
   
   camconfig *PATHS "agent_name protocol=tcp port=4105"
   
   Replace agent_name by the name of target machine
   
   Remark : Port TCP 7163 should be opened between Domain Manager and target machine
   
   
   
2. Try again the deployment using deployment wizard