Procedure to Collect System Logs for VMware Aria Automation Plugin in ServiceNow

Products

• VMware Aria Suite

Issue/Introduction

When troubleshooting issues with the VMware Aria Automation plugin in ServiceNow, it is essential to collect relevant logs for analysis. ServiceNow, being a SaaS offering, does not provide complete server logs through the UI. However, logs directly related to the plugin can be collected following specific steps

Environment

VMware Aria Automation 
VMware Aria Automation for ITSM Plugin 

Cause

Log collection is necessary to diagnose issues related to the VMware Aria Automation plugin within the ServiceNow environment. Proper logs can help in identifying the root cause of the issues and facilitate troubleshooting and resolution.

 

Resolution

To collect the logs related to the VMware Aria Automation plugin in ServiceNow, follow these steps:

1. Log into ServiceNow:

   • Access your ServiceNow instance using your credentials.

2. Recreate the Scenario:

   • Reproduce the issue that is causing the problem.

3. Filter Navigator:

   • From the Filter Navigator, search for 'VMware' to filter the results by VMware Aria.

4. Access System Logs:

   • Navigate to "System Logs".

5. Filter Error Messages:

   • Filter the error messages by date or other criteria to streamline the log review process and reduce the footprint of the collected logs.

Additional Information

Alongside the logs from ITSM, it may also be necessary to collect logs from VMware Aria at the relevant instance of time for a complete analysis.