A general system error occurred: Health Check for host failed

Products

• VMware Live Recovery

Issue/Introduction

Symptoms

After upgrading VMware Site Recovery Manager (SRM) and vSphere Replication (VR) to version 9.0, the vCenter Server displays repeated task failures for all hosts in the inventory.

The following error events are observed in the vCenter Server tasks or logs:

A general system error occurred: Health Check for '{server name}' failed com.vmware.vr-sa-####-####-####-####-####@VSPHERE.LOCAL. 

Cannot establish a TCP connection to server at '10.#.#.#:443'. Details: 'javax.net.ssl.SSLException: SSL handshake from 0.0.0.0/0.0.0.0:55716 to /10.#.#.#:443 failed in 0 ms'. 

Cause: A generic error occurred in the vSphere Replication Management Server. Exception details: 'javax.net.ssl.SSLException: SSL handshake from 0.0.0.0/0.0.0.0:55716 to /10.#.#.#:443 failed in 0 ms'. 

Initiator: com.vmware.vr-sa-e287376d-####-####-####-####@VSPHERE.LOCAL

 

 

Environment

• VMware vCenter Server 8.8

• VMware ESXi 8.0

• VMware ESXi 7.0

• VMware vSphere Replication 9.0.2

Cause

vSphere Lifecycle Manager (vLCM) automatically disables the vmware-hbr agent version 9.0.2 because it is non-compliant with ESXi versions 8.0 Update 2 and earlier. This specific agent version requires ESXi 8.0 Update 3 or later to function and remain compliant.

Resolution

To resolve this issue, upgrade the affected ESXi hosts to VMware ESXi 8.0 Update 3 or later. Once the hosts are running a compatible version, vSphere Lifecycle Manager will recognize the vmware-hbr agent as compliant and will no longer disable it.