Operator Console slow performance on login then displays Invalid Credentials or page does not load

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Jul 31 10:41:09:586 DEBUG [Catalina-utility-5, com.nimsoft.nimbus.probe.service.wasp.WaspLifecycleListener] Memory Status: Max Limit: 1939MB, Allocated: 1939MB, Free: 102MB, Used: 1837MB
Jul 31 10:41:11:745 ERROR [http-nio-80-exec-7, org.apache.catalina.core.ContainerBase.[wasp-engine].[localhost].[/operatorconsole_portlet].[jsp]] invoke() Servlet.service() for servlet [jsp] in context with path [/operatorconsole_portlet] threw exception [javax.servlet.ServletException: java.lang.OutOfMemoryError: Java heap space] with root cause
Jul 31 10:41:11:748 ERROR [http-nio-80-exec-7, org.apache.catalina.core.ContainerBase.[wasp-engine].[localhost].[/operatorconsole_portlet].[jsp]] java.lang.OutOfMemoryError: Java heap space

Environment

• Upgrade to DX UIM 23.4.0

Cause

• wasp OutOfMemory error

Resolution

Customer tried to login to OC but it was just spinning and then it would end up displaying "Invalid Credentials."

 

There was an OutOfMemory error in the wasp.log so we set the min max to 2048 and 4096 respectively.

 

wasp restarted.

 

Customer was then able to login to OC.