Getting error code 500 when editing and saving a monitor
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Getting error code 500 when editing and saving a monitor

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Article ID: 373512

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Updated On:

Products

CA App Synthetic Monitor CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Getting error code 500 when i edit a monitor and when i save the monitor https://asm.saas.broadcom.com/en/settings/monitor/edit/<monitorid>

Error Screenshot

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This page isn’t working right now

asm.saas.broadcom.com can't currently handle this request.

HTTP ERROR 500

Environment

 ASM :Webdriver Monitor

Cause

 

Resolution

The issue is that the monitor has the option 'Binary data' checked but there is no data file uploaded. To fix, uncheck the option.

Latter SE worked and fix has been deployed so even with "Binary data" checked and nothing uploaded, saving the monitor should work fine.