OI SAAS was upgraded over the weekend and now apm_gtw on UIM is no longer sending data or alarms to OI/O2.

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• DX Operational Intelligence

Issue/Introduction

After OI/O2 was upgraded, UIM apm_bridge probe was no longer connecting to the OI server.

Hub probe is showing data is queued

Environment

UIM 23,3.x

SAAS OI/O2

Resolution

Deactivate on the UIM

oi_connector probe
apm_bridge

After the port and pid clear,

Activate both probes. 

Note: It may take time before the queue begins to drain. This is normal, be patient and do not try to restart the probe again. After an hour, if the queue is still not draining, open a support ticket and do not restart the probe unless directed by a support engineer.