"404 OK" when Applying Day 2 Action From Service Broker

Products

• VMware Aria Suite

Issue/Introduction

• When a user tries to run Day 2 Actions against a resource in vRA Service Broker such as a Virtual Machine, they are faced with error "404 OK" as shown below:

• We also see errors in /services-logs/prelude/identity-service-app/file-logs/identity-service-app.log:

identity-service-app.log.:2024-XX-XXTXX:XX:XX.XXXZ ERROR identity-service [host='identity-service-app-XXXXX' thread=XXXXX' user='admin' org='XXXXX' trace='XXXXX'] c.v.i.c.RestResponseEntityExceptionHandler.logError:225 - Handling response status exception: 404 NOT_FOUND "New access and refresh tokens cannot be obtained with the provided subject_token."

Environment

• Aria Automation 8.x

Cause

• User does not have Assembler privileges

Resolution

• Assign "Assembler User" privileges or higher to the user.