"404 OK" when Applying Day 2 Action From Service Broker

Products

• VMware Aria Suite

Issue/Introduction

• When a user tries to run Day 2 Actions against a resource in vRA Service Broker such as a Virtual Machine, they are faced with error "404 OK" as shown below:

• We also see errors in /services-logs/prelude/identity-service-app/file-logs/identity-service-app.log:

identity-service-app.log.:202#-##-##T##:##:##.###Z ERROR identity-service [host='identity-service-app-#####' thread=#####' user='#####' org='#####' trace='#####'] c.v.i.c.RestResponseEntityExceptionHandler.logError:### - Handling response status exception: 404 NOT_FOUND "New access and refresh tokens cannot be obtained with the provided subject_token."

Environment

• VMware Aria Automation 8.17.0, 8.18.0

Cause

• This issue occurs with certain versions of Aria Automation

Resolution

Workaround

• Assign "Assembler User" or higher privileges to the user.

• Access Day 2 Actions from Deployments rather than directly from the VM list as shown below

  

 

Resolution

• Upgrade to Aria Automation 8.18.1 or later