Password verification failed error after PAM upgrade cannot start

Products

• CA Process Automation Base

Issue/Introduction

After upgrade PAM 4.3 to 4.4 PAM can't start. The c2o.log shows

2024-06-17 16:31:55,542 ERROR [org.jboss.msc.service.fail] (MSC service thread 1-5) MSC000001: Failed to start service org.wildfly.security.key-store.applicationKS: org.jboss.msc.service.StartException in service org.wildfly.security.key-store.applicationKS: WFLYELY00004: Unable to start the service.

...

Caused by: java.security.UnrecoverableKeyException: Password verification failed

There is no custom certificate in place.

Environment

CA Process Automation 4.4

Resolution

Please these steps

1. stop PAM service from Windows Services if it shows running and backup OasisConfig.properties file at <Install_Location>\wildfly\standalone\.config
2. open OasisConfig.properties file and copy the value of KEYSTOREID
3. open a command prompt and cd to <Install_Location>\wildfly\standalone and run
   PasswordEncryption.bat the-KEYSTOREID-value-from-step2
   and copy the result output long string value
4. edit OasisConfig.properties file replace the value of  itpam.web.keystore.password with the long string value as the result of step3 command. save
5. start PAM service from Windows Services

Additional Information

Some other reasons if users can't login after upgrade

After upgrading CA Process Automation Manager from 4.3 SP5 to 4.4, users cannot login

If PAM still can't start after these steps, please open a Support case with Broadcom Support.