Communication error in Schemus tool : problem communicating with the Symantec.cloud service server: ADB

Products

• Email Security.cloud

Issue/Introduction

The Schemus tool is encountering an error when attempting to connect to Symantec for updates.

Can't access the Symantec.cloud service. There was a problem communicating with the Symantec.cloud service server: ADB

 

Environment

Email Security.cloud

Resolution

Required Action

We urge customers to upgrade to the latest Schemus version (at least 1.52.04)

To check the current version, please go to:

Schemus>Help>About Schemus>Schemus Synchronizer Version

Download Latest Version

Please login to https://identity.symanteccloud.com/

Navigate to Tools > Downloads > Synchronization Tool

Important notes before upgrading

1. If upgrading a 64-bit Windows application to a 32-bit application, the 64-bit version will not be uninstalled. We recommend uninstalling the 64-bit version first if re-installing or upgrading to a 32-bit version.
2. Windows scheduled tasks will need to be recreated if installing for a different architecture (64/32 bit). 
3. The bundled java certificate store will be replaced. Any custom certificates (e.g. for SSL communication to the directory) will be lost.
4. Download version with JRE. If you download a version without JRE you may need to enable Java versions above 1.0 in the Java applet.

 

Upgrading Schemus

1. Make a backup of the existing Schemus folder, which can be found here:

Windows XP & Server 2003:

C:\Documents and Settings\ AllUsers\ApplicationData\Schemus

 

Windows 7, 8, Vista & Server 2008, 2012:

C:\programdata\Schemus

 

Linux:

$HOME/.schemus/configurations/
or

~/.schemus/configurations/

*You may need to enable the view of hidden files and folders on Windows

2. Ensure that all other applications running on the computer are closed before you start the installation process.
3. Download the latest version of Schemus from the ClientNet portal account : Tools > Downloads
4. Start the installer
5. For Windows systems, click the executable file that you downloaded from the portal

Synchronization Scheduler

If you have scheduled synchronization task, verify the settings are still correct or follow the steps below to create a new synchronization schedule. Windows scheduled tasks will need to be re-created if installing for a different architecture (64/32 bit).

 

To remove a synchronization schedule

1. Open Schemus
2. Click on Configuration > Schedule
3. Click Clear

The calendar icon is grayed to show that the synchronization is no longer scheduled.

To schedule a synchronization:

1. Click Schedule to set a time for the synchronization profile to run
2. Specify a time in Run at
3. Specify a recurring time in then run every
4. Choose the days to run from on the drop-down list
5. Click Day of Month or Day of Week and make your selections. If you select both Days of Month and Day of Week, the Synchronization Tool runs as follows:

Every month on the chosen date, and Every week on the chosen day.

Click Schedule to save the changes.