After adding a customized BREL field when trying to export getting error ?Fatal error has occurred in servlet please see jsrvr.log for details".

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

After adding a customized BREL field when trying to export why are we getting error as “Fatal error has occurred in servlet please see jsrvr.log for details".?

Answer:

The reason is we do not support BREL, QREL and LREL attributes via the Export button.

The utility “pdm_exporter” which is responsible for exporting the data to Excel, intentionally does not provide support for BREL attributes such as "cr_list". It does support SREL attributes as well as dotted notation using SREL attributes. 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: