After adding a customized BREL field when trying to export getting error ?Fatal error has occurred in servlet please see jsrvr.log for details".

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

After adding a customized BREL field and trying to Export, why are we getting the error

“Fatal error has occurred in servlet please see jsrvr.log for details".?

Environment

Release: Service Desk Manager 17.3
Component:

Resolution

The reason is we do not support BREL, QREL and LREL attributes via the Export button.

The utility “pdm_exporter” which is responsible for exporting the data to Excel, intentionally does not provide support for BREL attributes such as "cr_list". It does support SREL attributes as well as dotted notation using SREL attributes. 

Additional Information

Attribute Data Types (LREL, BREL, and QREL)

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/reference/ca-service-desk-manager-reference-commands/technical-reference/attribute-data-types.html