After adding a customized BREL field and trying to Export, why are we getting the error
“Fatal error has occurred in servlet please see jsrvr.log for details".?
Release: Service Desk Manager 17.3
The reason is we do not support BREL, QREL and LREL attributes via the Export button.
The utility “pdm_exporter” which is responsible for exporting the data to Excel, intentionally does not provide support for BREL attributes such as "cr_list". It does support SREL attributes as well as dotted notation using SREL attributes.