SAP JCo connector issues - Could not initialize class com.sap.conn.jco.rt.JCoRuntimeFactory

Products

• CA Identity Suite

Issue/Introduction

Unable to connect to existing SAP endpoint or create a new SAP/R3 endpoint. 
Below error message is seen 

In jcs_daily.log, the following error message is printed

_{2024-07-22 11:58:14,489 518629536 [ApacheDS Worker-thread-5] (com.ca.jcs.core:com.ca.jcs.osgi.exchange.router.MessageRouter:551) ERROR  - A remote server returned an error: org.apache.directory.shared.ldap.exception.LdapConfigurationException: JCS@XXXXXXX1234: internal error in ADD(): java.lang.NoClassDefFoundError: Could not initialize class com.sap.conn.jco.rt.JCoRuntimeFactory [Root exception is java.lang.NoClassDefFoundError: Could not initialize class com.sap.conn.jco.rt.JCoRuntimeFactory]
2024-07-22 11:58:14,528 518629575 [ApacheDS Worker-thread-7] (com.ca.jcs.core:com.ca.jcs.DefaultConnectorManager:644) ERROR  - The endpoint type eTNamespaceName=SAP R3,dc=im,dc=etasa that was referenced in the request has not been activated
2024-07-22 11:58:14,531 518629578 [ApacheDS Worker-thread-7] (com.ca.jcs.core:com.ca.jcs.osgi.exchange.router.MessageRouter:551) ERROR  - A remote server returned an error: org.apache.directory.shared.ldap.exception.LdapNameNotFoundException: JCS@XXXXXXX1234: The endpoint type eTNamespaceName=SAP R3,dc=im,dc=etasa that was referenced in the request has not been activated
2024-07-22 11:58:14,536 518629583 [ApacheDS Worker-thread-9] (com.ca.jcs.core:com.ca.jcs.DefaultConnectorManager:644) ERROR  - The endpoint type eTNamespaceName=SAP R3,dc=im,dc=etasa that was referenced in the request has not been activated
2024-07-22 11:58:14,536 518629583 [ApacheDS Worker-thread-9] (com.ca.jcs.core:com.ca.jcs.osgi.exchange.router.MessageRouter:551) ERROR  - A remote server returned an error: org.apache.directory.shared.ldap.exception.LdapNameNotFoundException: JCS@XXXXXXX1234: The endpoint type eTNamespaceName=SAP R3,dc=im,dc=etasa that was referenced in the request has not been activated}

Environment

Identity Manager 14.5

Cause

Errors are the result of incomplete configuration.

Resolution

Follow the instructions from the tech doc, step-by-step

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-management-and-governance-connectors/1-0/connectors/other-connectors/sap-connector/acquire-sap-endpoint-in-identity-manager.html

In addition to the above, copy the library file libsapjco3.so to location /opt/CA/IdentityManager/ConnectorServer/jcs/native/


You should now be able to create/work with SAP endpoints.