Despite removing their workspace admin role, a user is still being labeled as a workspace admin, How can I resolve this? I need to remove their workspace admin status.
Rally SAAS
Administrators often review user accounts for permissions, but they may overlook checking permissions for closed projects. In this case, the user might retain workspace admin privileges in Rally due to their association with closed projects.
If you encounter this situation, use WSAPI for verifying the user’s permissions specifically within closed projects to ensure accurate role assignments.
Use this API Link: https://rally1.rallydev.com/slm/doc/webservice/jsonDisplay.jsp?uri=User/XXXXXXX/UserPermissions and Replace the 'XXXXXXX' with the users Object ID, here you will get the entire user permissions info.
Now search for "_type: WorkspacePermission" this will give you information about workspace admin details of the users.
How to find the Object ID of the user: Please navigate to the user account from your admin page, in the URL where you will find the corresponding ID of the user.