AWS extension is not showing attributes data

Products

• DX APM SaaS

Issue/Introduction

The NON-PROD environment is showing attributes related to AWS extension. which we checked in the map and metrics view. Also data is showing up in dashboard.

The PROD environment is not showing attributes related to AWS extension. which we checked in the map and metrics view. Also data is not showing up in dashboard. it looks like one time this PROD environment was showing data in map, metrics view and dashboard..

Cause

This seems to point that the issue may be with the agent side. even though both NON-PROD and PROD are at same releases, 

Resolution

Restart the APMIA agent.  Also updated the new key for AWS account in AWS extension configuration file.

After these changes, attributes related to AWS extension started reporting data in map, metrics view, and dashboard..