Linux Agent installation error: 'This platform is not supported"

Products

• CA Client Automation - IT Client Manager

Issue/Introduction

Even though some Linux versions is not certified yet, in some scenarios it may be tried to ignore 
all prerequisite checks and allow soft prerequisite.

The log file is /tmp/ca-dsm.######.log
[root@server_name ITCM]# cat /tmp/ca-dsm.######.log
Tue ... 2024
/root/ITCM/installdsm -r /root/ITCM/install.rsp
===========================================================================
CA_DSM_BACKGROUND_UPGRADE=
DSM_SD_ASYNC_RUN=no
PACKAGE_ROLE_NAME=agent
DSM_BASE_PIF_COMPNAME=ca-dsm
DSM_PIF_COMPNAME=ca-dsm
DSM_PRODUCT_VERSION=14.5.0.550
DSM_PIF_PLATFORM=Linux
DSM_FULL_PRODUCT_NAME=Client Automation
DSM_PACKAGE_ROLE_LOCALE=enu
DSM_LANGPACK_ROLE_NAME=agent
DSM_LANGPACK_ROLES=agent server manager
This platform is not supported
do_exit_rc=15
Tue ... 2024
You have mail in /var/spool/mail/root

Environment

Client Automation - All versions

Resolution

These are the steps to take to try get past the installation error:

1- Prior to your next installation attempt, you should clear out the /tmp directory of the installation logs.

2. Set and export the following system environment variables:

export DSM_ALLOW_SOFT_PREREQS=1
export  DSM_IGNORE_PREREQ=YES

3. Rerun the installation script ./installdsm and the installer should skip the kernel check.