"Symantec Network Boot Service (TFTP)" service (or 'Altiris PXE MTFTP Server' service) stopping multiple times at day

Products

• Deployment Solution
• Ghost Solution Suite

Issue/Introduction

After upgrading to Deployment Solution 8.7.2 release, PXE boot server needs to be rebooted a couple times a day for PXE to work again.

Since the upgrade, it seems since then PXE Boot keeps stopping ("Symantec Network Boot Service (TFTP)" service). 

NOTE:
This issue could also occur on a GSS 3.3 RU11 and RU12 server but with the 'Altiris PXE MTFTP Server' service instead

Environment

Deployment Solution (DS) 8.7.1,  8.7.2

Ghost Solution Suite (GSS) 3.3 RU11, RU12

Cause

Known issue. An unexpected stop of the TFTP service was caused by improper handling of certain network errors in the customer environment. We have added a fix that we believe should address the unhandled problem. 

 

Resolution

This issue has been fixed for our Deployment Solution 8.7.3 and GSS 3.3.13 Releases.

In the meantime, there is a updated exe that you can use depending of the product used.

For Deployment Solution:

Try the updated SbsMtftp.exe attached here instead of original SBSMTFTP.exe:

• Open services.msc and stop 'Symantec Network Boot Service (TFTP)' service if it is running
• Navigate to the following directory under the "...\Program Files\Altiris\Altiris Agent\Agents\Deployment\SBS" folder on your PXE server
• Rename 'SbsMtftp.exe' (like 'SbsMtftp.exe_original') or move it to a directory off of its current directory
• Download 'SbsMtftp.exe' attached and place the .exe in the same location: "...\Program Files\Altiris\Altiris Agent\Agents\Deployment\SBS"
• Open services.msc and restart 'Symantec Network Boot Service (TFTP)' service
  
  

For Ghost Solution Suite:

Try the updated PxeMtftp.exe attached here instead of original PXEMTFTP.exe:

• Open services.msc and stop 'Altiris PXE MTFTP Server' service if it is running
• Navigate to the following directory on the Ghost Solution Suite PXE server: 'Program Files (x86)\Altiris\eXpress\Deployment Server\PXE'
• Rename 'PxeMtftp.exe'  (like 'PxeMtftp.exe_original') or move it to a directory off of the eXpress share
• Download 'PxeMtftp.exe' attached and place the .exe in the same location: 'Program Files (x86)\Altiris\eXpress\Deployment Server\PXE\PxeMtftp.exe'
• Open services.msc and restart 'Altiris PXE MTFTP Server' service