When the customer is trying to save a pcap file from MTP analysis tab, the size of the packet capture is zero which indicates basically nothing is getting saved.

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Article ID: 37299

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Updated On:

Products

APPLICATION DELIVERY ANALYSIS SUPERAGENT

Issue/Introduction

Issue: 

When trying to save a pcap file from the MTP analysis tab, the size of the packet capture is zero.

Environment:  

CentOS 5.x and 6.x.

Cause: 

This problem is due to a corrupt disk which is mounted on /dev/sdb1 on the /data file system of the MTP machine.

Resolution:

1.   Repair the /dev/sdb1 file system to resolve the issue by performing the following:

2.   Ssh to the MTP machine and login as the netqos user.

3.   Run the below command.

a.   sudo umount /data

b.   sudo xfs_repair –L /dev/sdb1

c.    sudo mount -a

Additional Information:

If the problem still persists after running above commands or if you face any additional problems during above commands, please contact CA Support.

Environment

Release: SAMCNH99000-9.3-NetQoS-SuperAgent-Management Console-Hardware
Component: