vCenter upgrade Stage 1 - Deployment Timeout

Products

• VMware vCenter Server

Issue/Introduction

Attempting to upgrade the vCenter appliance fails with a timeout error.

We do not see the task hitting the host/vCenter

Installer.log

[YYYY-MM-DDTHH:MM:SS] - debug: targetServer: ###.###.###.###, sysName: , ipAddr: ###.###.###.###
installer-[YYYY-MM-DDTHH:MM:SS].log:[YYYY-MM-DDTHH:MM:SS] - debug: checking if ###.###.###.### exists in the network of vimConn: undefined
installer-[YYYY-MM-DDTHH:MM:SS].log:[YYYY-MM-DDTHH:MM:SS] - debug: isIp: ###.###.###.###: true
installer-[YYYY-MM-DDTHH:MM:SS].log:[YYYY-MM-DDTHH:MM:SS] - debug: getVmWithIPFQDN: hostName ###.###.###.### is associated with [ '###.###.###.###' ]
installer-[YYYY-MM-DDTHH:MM:SS].log: [YYYY-MM-DDTHH:MM:SS] - error: No VM found with hostname ###.###.###.###
installer-[YYYY-MM-DDTHH:MM:SS].log:[YYYY-MM-DDTHH:MM:SS] - debug: Error in getVmWithIPFQDN: No VM found with hostname ###.###.###.###

[YYYY-MM-DDTHH:MM:SS] - debug: sucMsg: You have successfully deployed the vCenter Server.
[YYYY-MM-DDTHH:MM:SS] - info: vcsaFilePath: X:\vcsa
[YYYY-MM-DDTHH:MM:SS] - debug: network prefix length: 24
[YYYY-MM-DDTHH:MM:SS]- info: <PERFORMANCE>:DEPLOYMENT_SIZE: small-lstorage
[YYYY-MM-DDTHH:MM:SS] - info: -- prop:guestinfo.cis.vpxd.ha.management.addr=###.###.###.###
[YYYY-MM-DDTHH:MM:SS] - info:
[YYYY-MM-DDTHH:MM:SS]- info: -- prop: guestinfo.cis.vpxd.ha.management.user=root
[YYYY-MM-DDTHH:MM:SS] - debug: ovaFile retrieved: X:\vcsa\VMware-vCenter-Server-Appliance-8.0.2.00200-23319993_OVF10.ova
[YYYY-MM-DDTHH:MM:SS] - debug: ovftoolCmd retrieved: X:\vcsa\ovftool\win32\ovftool.exe
[YYYY-MM-DDTHH:MM:SS] - info: output:MANIFEST
+ <ManifestValidate valid="true"/>

[YYYY-MM-DDTHH:MM:SS] - debug: ovfDeployTimer executed, OVF_DEPLOYMENT_DONE: false
[YYYY-MM-DDTHH:MM:SS] - error: ovfDeployTimer: ovf deployment failed after 3600000 ms passed in which no response from the server was received

-prop: guestinfo.cis.vpxd.ha.management.port=443

Environment

VMware vCenter Server Appliance 6.x
VMware vCenter Server Appliance 7.x
VMware vCenter Server Appliance 8.x

vSphere ESXi 6.x
vSphere ESXi 7.x
vSphere ESXi 8.x

Cause

Internal Antivirus enabled on the machine where the installer is running from prevents communication with the Source vCenter/ESXi host

Resolution

Disable the AntiVirus