Transactions - 'Export to CSV' job failure

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When 'Export to CSV' is performed from the UI, it triggers a job that fails with the following messages in the bg-ca.log. This is specific to Transactions export.

Error Message:

ERROR 1947-08-15 00:00:00,001 [Dispatch Export to CSV Job : bg@BG_Server (tenant=clarity)] ppm.rest (clarity:user:session:Export to CSV Job) () Can not fetch Posted Transactions that exceeds Transaction Date filter date range of 92 days.

Environment

Version: 16.2.2.

Cause

A governor is defined called 'POSTED_TXN_FILTER_TRANS_DATE_RANGE'. This limits the number of days of export to 92.

Resolution

Reduce the time window, for which Transactions are exported, using filters.