New lines are not honored in the description of the tickets created via maileater.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

After applying RU2, the new lines in the maileater body are not copied as single line in the description of the ticket

Steps:

1. Send a mail in plain text with multiple lines as below:

2. Once the ticket is created all lines will be together as below:

Environment

Service Desk Manager 17.4 RU2

Resolution

The mandatory test fixes that are available post RU2 can be applied which will address the given behavior.

Additional Information

DE610325