How to send notification when fields within CI?s are updated?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

How to send notification when fields within CI’s are updated?

Answer:

Please follow below steps in enabling notification for CI fields:

1.    Go to Administration -> Notifications -> Activity Associations ->  Click on Search Filter and in Object Type select “Configuration Item” and Search. Here we see list of fields related to CI. Refer to below screen shot:

 

<Please see attached file for image>

 

2. Click on the required symbol ex: Cost Center -> click on Edit and check option "Log Me" and save. Refer to below screen shot:

<Please see attached file for image>

3.    The “Field Update Activity Notification” will trigger notification whenever “Cost Center” field is updated in CI.

4.    The changes need to be made for all required fields where notification needs to be triggered.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: