How to pre check whether platfrom firmware Not Upgradable

Products

• VMware VeloCloud SD-WAN Edge Appliance

Issue/Introduction

This KB is related to "6X0 SD-WAN Edges power off and require a reboot to come back"

In the above upgrade procedure, it's possible that customer recognized "Not upgradable" after the Edge was upgraded to the R5014-20230713-GA version. In that case, customer will not be able to upgrade this Edge's platform firmware through the Orchestrator and must have it done by Technical Support. However, some customers will want to know whether platfrom firmware Not Upgradable in advance. This KB shows how to do it.

All customer do not have access to download/view the diagbundle. Please share this information to partners as necessary.

Resolution

If the Customer has a Partner, Partner can pre check with Diagnostics Bundle.

1. Search the ”PIC version" in dmesg.out.txt under the COMMANDS folder of the diagnostic bundle.
   If the "PIC version" is older than v20J (the case that the last letter is younger than J in alphabetical order, such as H or I), the Edge is "Not upgradable"
   If the "PIC version" is v20J, go to next step.

2. Search "cpld rev" and "BIOS version" in dmesg.out.txt under the COMMANDS folder of the diagnostic bundle.
   If the combination of "cpld rev and "BISO version" is the following, the Edge is "Upgradable"
   If the combination is the others, please inquery to technical support.

　　For edge 610N
　　　cpld rev=0x33
　　　BIOS version: 3.43.0.9-13 (If the number at the end is 13 or higher, it is “Upgradable”)
　　
　　For Edge 610
　　　cpld rev=0x33
　　　BIOS version: 3.43.0.9-8 (If the number at the end is 8 or higher, it is “Upgradable”)
　　
　　For edge 6x0N (620N,640N,680N)
　　　cpld rev=0x29
　　　BIOS version: 3.50.0.9-13 (If the number at the end is 13 or higher, it is “Upgradable”)
　　
　　For edge 6x0 (620,640,680)
　　　cpld rev=0x07
　　　BIOS version: 3.50.0.9-6 (If the number at the end is 6 or higher, it is “Upgradable”)