Mac Endpoint in "Bypass", even after all manual approval steps in documentation are followed

Products

• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)

Issue/Introduction

After installing 3.8.0.58 sensor on a 14.5 macOS endpoint without MDM approvals, the sensor remains in Bypass or a FDA Error status, despite following all steps in Documentation here.

Environment

• Carbon Black Cloud Sensor: 3.8.0.58
• Apple MacOS: 14.5

Cause

com.vmware.carbonblack.cloud.se-agent.extension was not granted Full Disk Permission during sensor installation. 

Resolution

1. Navigate to System Settings > Privacy & Security > Full Disk Access
2. Toggle the com.vmware.carbonblack.cloud-se-agent.extension entry to enabled.
3. Change will require credentials.
4. In addition drag-and-drop the entire /Applications/VMware/Carbon Black Cloud/repmgr.bundle folder from the Finder window to the Full Disk Access pane. 

Additional Information

• Moving the entire repmgr.bundle from to Full Disk Access will not display any indication that it was done but will still work.
• It may still take a reboot or 15 minutes to an hour for FDA warnings or errors to go away once this has been completed.