Aria Config jobs are not running on salt-minions

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Jobs coming from Aria Config UI, and Aria Automation for minion deployments, are not being processed and no return data for jobs is shown
• Job returns in the Activity tab such as success, failed, not returned all show 0
• Jobs partially return for few minions out of the entire list of target minions. 

Environment

• Aria Automation Config all version
• Tanzu Salt all versions
• Salt Project all versions

Cause

One or more Salt Masters or salt-minions do not have the salt-master service / salt-minion service running 

Resolution

1. In case of Jobs failing with 0 returns:
   1. Login to the Salt Master machine as the root user via SSH
      • You can get a list of Salt Masters available in the environment by reviewing "Administration > Master Keys" if you are unsure
   2. Ensure the salt-master service is running with the following command:
      • systemctl status salt-master
   3. If the service is not running start it with the following command:
      • systemctl start salt-master
   4. Try running the job again and confirm that it is processed and returns are displayed in the UI once completed successfully 
      
      
2. In case of Jobs partially returning:
   1. Identify the minions which fail to return.
   2. Login to the respective Salt Minion machine as the root user via SSH
   3. Ensure the salt-minion service is running with the following command:
      • systemctl status salt-minion
   4. If the service is not running start it with the following command:
      • systemctl start salt-minion
   5. Try running the job again and confirm that it is processed and returns are displayed in the UI once completed successfully