SDDC Manager metrics services not started by default after upgrade

Products

• VMware SDDC Manager

Issue/Introduction

When checking the statuses of "lcm-metrics", "operationsmanager-metrics" and "commonsvcs-metrics", they are inactive.

Example

root@sddc-manager [ /home/vcf ]# /bin/systemctl status lcm-metrics.service
● lcm-metrics.service - VMware Cloud Foundation Life Cycle Management Service Metrics
Loaded: loaded (/etc/systemd/system/lcm-metrics.service; disabled; vendor preset: enabled)
Active: inactive (dead)

root@sddc-manager [ /home/vcf ]# /bin/systemctl status operationsmanager-metrics.service
● operationsmanager-metrics.service - VMware Cloud Foundation Operations Manager Metrics
Loaded: loaded (/etc/systemd/system/operationsmanager-metrics.service; disabled; vendor preset: enabled)
Active: inactive (dead)

root@sddc-manager [ /home/vcf ]# /bin/systemctl status commonsvcs-metrics.service
● commonsvcs-metrics.service - VMware Cloud Foundation Platform Services Metrics
Loaded: loaded (/etc/systemd/system/commonsvcs-metrics.service; disabled; vendor preset: enabled)
Active: inactive (dead)

Environment

This issue affects only upgraded systems from VCF 4.5 and 5.0 to 5.1 onwards.

Cause

After an upgrade, the new metrics services are introduced and available in systemd. However, they are not explicitly started so their default state is inactive.

Resolution

Contact VMware by Broadcom support for assistance.