VMware Cloud Director 10.6 upgrade fails with an error: "Failed dependencies"

Products

• VMware Cloud Director

Issue/Introduction

• Upgrading VMware Cloud Director 10.4 / 10.5 to version 10.6 fails with an error: "Failed dependencies"
• Following entries are seen under /opt/vmware/var/log/vami/updatecli.log:

error: Failed dependencies:
        libcrypto.so.1.0.0()(64bit) is needed by (installed) xml-security-c-1.7.3-4.ph2.x86_64
        libssl.so.1.0.0()(64bit) is needed by (installed) xml-security-c-1.7.3-4.ph2.x86_64
05/07/2024 05:56:45 [ERROR] Failed with exit code 65024
05/07/2024 05:56:45 [INFO] Update status: Running post-install scripts
Failed with status of 2 while installing version 10.6.0.11510

Environment

VMware Cloud Director for Service Provider 10.4.x

VMware Cloud Director for Service Provider 10.5.x

Cause

• This issue occurs when the packages from earlier Photon OS upgrades are not properly cleaned up.
• Photon OS 4.0 is included with VMware Cloud Director 10.6, while Photon OS 3.0 is used with versions 10.4 and 10.5.

Resolution

Do validate whether the package with name "xml-security-c-1.7.3-4.ph2.x86_64" exist on all the VMware Cloud Director Cells in the server group.

If the package exists, remove the same by following below steps on all cells:

• In the event of upgrade fails, revert all the VMware Cloud Director cells to the snapshot.
• Run the following command to verify if the package "xml-security-c-1.7.3-4.ph2.x86_64" exists in the cell:

rpm -qa | grep xml-security-c-1.7.3-4.ph2.x86_64

The output will be similar to this: 

         

• To remove the xml-security-c-1.7.3-4.ph2.x86_64 package, run the following command:

rpm -e xml-security-c-1.7.3-4.ph2.x86_64

• Once the package is removed from all cells, re-initiate the upgrade