OI connector is failing to connect,

Products

• DX Operational Intelligence
• CA Performance Management - Usage and Administration

Issue/Introduction

OI connector is failing to connect, we can see below errors in logs.

[WrapperSimpleAppMain] AXAIntegrationMain - CA Performance Center version is unavailable. Terminating service...

Resolution

Error indicates that the PM>OI Connector password expired. (Or could also indicate the password changed.) 

 To change the password follow OI Connector - PM Change Password

This sets a new password and encrypt using base 64 

Encryptor script was pointing to old Java/OS version . Need to change script to point to new Java 11 version.

Restarted OI Connector. 20 minutes later, PM data appeared in OI Inventory and DX Dashboards