NRI 'Operation interrupted or timed out'

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Issue:

With any windows-Client i browse the site http://ManagerHostName/wac/jsp/ei/ei.jsp and click on the Basic scan, but after a few seconds an error-window appears

 

<Please see attached file for image>

In %temp% i found the file cmNriPrimer.log: 

00:00:00.000 Analyzing module name (C:\Users\XXXXX\AppData\Local\Temp\cms_tmp_4064\cms[server=ManagerHostName][port=80][secure=no][script=1basic.wlscr][locale=de].exe) 

00:00:00.000 Server name: ManagerHostName 

00:00:00.000 Script: 1basic.wlscr 

00:00:00.000 Port number: 80 

00:00:00.000 Secured: 0 

00:00:00.000 Fips: 0 

00:00:00.000 Silent: 0 

00:00:00.032 Initializing Web Service [http://ManagerHostName:80/DSM_WebService/mod_gsoap_utf8.dll] 

00:00:00.032 SOAP FAULT CODE: SOAP-ENV:Client 

00:00:00.032 SOAP FAULT STRING: End of file or no input: 'Operation interrupted or timed out' 

00:00:00.032 Downloading script file 

00:00:00.032 [0] Failed to download script: de\1basic.wlscr 

00:00:00.141 [1] Failed to download script: de\1basic.wlscr 

00:00:00.250 [2] Failed to download script: de\1basic.wlscr 

 

Cause:

Antivirus client software "TrendMicro OfficeScan" let the connection fail.

 

Resolution:

Add an exception on the Antivirus allowing the cms*.exe to  execute.

 

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component: