NRI 'Operation interrupted or timed out'

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Article ID: 37237

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Issue:

With any windows-Client i browse the site http://ManagerHostName/wac/jsp/ei/ei.jsp and click on the Basic scan, but after a few seconds an error-window appears

 

<Please see attached file for image>

NRI error.jpg

In %temp% i found the file cmNriPrimer.log: 

00:00:00.000 Analyzing module name (C:\Users\XXXXX\AppData\Local\Temp\cms_tmp_4064\cms[server=ManagerHostName][port=80][secure=no][script=1basic.wlscr][locale=de].exe) 
00:00:00.000 Server name: ManagerHostName 
00:00:00.000 Script: 1basic.wlscr 
00:00:00.000 Port number: 80 
00:00:00.000 Secured: 0 
00:00:00.000 Fips: 0 
00:00:00.000 Silent: 0 
00:00:00.032 Initializing Web Service [http://ManagerHostName:80/DSM_WebService/mod_gsoap_utf8.dll] 
00:00:00.032 SOAP FAULT CODE: SOAP-ENV:Client 
00:00:00.032 SOAP FAULT STRING: End of file or no input: 'Operation interrupted or timed out' 
00:00:00.032 Downloading script file 
00:00:00.032 [0] Failed to download script: de\1basic.wlscr 
00:00:00.141 [1] Failed to download script: de\1basic.wlscr 
00:00:00.250 [2] Failed to download script: de\1basic.wlscr 
 

Cause:

Antivirus client software "TrendMicro OfficeScan" let the connection fail.

 

Resolution:

Add an exception on the Antivirus allowing the cms*.exe to  execute.

 

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component:

Attachments

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