NSX pre-upgrade check fails with password expired error

Products

• VMware NSX

Issue/Introduction

• NSX pre-upgrade check failed with following error:

"Found an active alarm for an event which can impact upgrade. Feature: Password Management, Event Type: Password Expired, State: OPEN. Please perform the recommended action for the alarm and ensure that the alarm is no longer active."

• Password expiry alert reported for user "audit"
• Resetting the password from UI have the following error :

"Error: Invalid old_password specified. (Error Code :36147)

 

 

Environment

VMware NSX 4.1.0.2

Resolution

Reset the audit user password from command line.

• Log in to the appliance as root.
• To stop the server run the command /etc/init.d/nsx-mp-api-server stop.
• To reset the password for audit, run the command passwd audit.
• Run the command touch /var/vmware/nsx/reset_cluster_credentials.
• To restart the server run the command /etc/init.d/nsx-mp-api-server start.

Additional Information

Reference:https://docs.vmware.com/en/VMware-NSX-T-Data-Center/3.2/administration/GUID-8816B842-2EC4-40A8-A618-F68DB29FABD2.html