Error: Unable to export logs HTTP error 500.

Products

• CA App Synthetic Monitor

Issue/Introduction

Trying to export the logs from all of our monitors for the last 15 minutes. But, receiving an HTTP error 500 "asm.saas.broadcom.com is currently unable to handle this request".

We tried exporting the last 10 and 5 minutes but still receive the same error.

 

Resolution

On reviewing the export-log functionality, it was realized that the optimization for big amount of monitors was missing. The problem was, that the more monitors, a domain had,  the more queries to the database were executed (e.g. per monitor access verification).

Instead of running one query for multiple (or all) items at once. Thus, the request timed-out during the user access verification, even before the logs were requested from the Cassandra database.