VLSR - Unknown error 243 while upgrading SRM or VRMS appliances to 9.0.x

Products

• VMware Live Recovery
• VMware vSphere ESXi 8.0

Issue/Introduction

This is a known issue affecting VRMS and SRM upgrades to 9.0.1

ERROR Operation Failed, failed to install update: Unknown error 243

ERROR Operation Failed, failed to install update: Unknown error 245

 

 

Environment

Site Recovery Manager 9.0 and below
vSphere Replication 9.0.0.1 and below

Cause

In most situations, the gpgkey is missing or not validated for one of the upgrade packages

In SRM appliance /opt/vmware/support/logs/srm/drconfig.log

In vSphere replication appliance /opt/vmware/support/logs/dr/drconfig.log

Failed to install update: 'N7Vmacore15SystemExceptionE Unknown error 243 (243)

--> Error processing package: /mnt/cdrom/update/package-pool/vmware-jre-21.0.3-10.x86_64.rpm
--> Error(1523) : gpgkey entry is missing for this repo. please add gpgkey in repo file or use --nogpgcheck to ignore.

Resolution

Follow the below steps to upgrade:

    Upgrade SRM to 9.0 | 19 MAR 2024 | Build 23464738 and then proceed with the following workaround when the appliance is on 9.0.

    Upgrade vSphere replication to 9.0 | 19 MAR 2024 | Build 23464962 and then proceed with the following workaround when the appliance is on 9.0.

1. Take a normal snapshot of the appliance 
   
   
2. Copy the attached RPM into the appliance /tmp directory using WinScp or a similar program
   
   
3. SSH into the SRM or VRMS appliance as admin
   
   
4. Run command su - and enter the root password
5. Run the command: rpm -Uvh --nodeps /tmp/dr-configurator-9.0.1-76796489.x86_64.rpm
   
   
6. Reload services by running the command - systemctl daemon-reload
   
   
7. Power OFF and power ON the appliance. Check /var/tmp/upgrade directory and make sure it is empty and remount the ISO.
   
   
8. Log into VAMI interface and proceed to upgrade to 9.0.1/9.0.2 using ISO

This issue has been fixed in 9.0.2, but it will only work for upgrades from 9.0.2 to higher versions. For example, if you have an issue in upgrading from 9.0.1 > 9.0.2, you still have to patch the dr-configurator following this KB.

Additional Information

In SRM appliance /opt/vmware/support/logs/srm/drconfig.logs/srm/drconfig.log
In vSphere replication appliance /opt/vmware/support/logs/dr/drconfig.log

Failed to install update: 'N7Vmacore15SystemExceptionE Unknown error 243 (243)

--> Error processing package: /mnt/cdrom/update/package-pool/vmware-jre-21.0.3-10.x86_64.rpm
--> Error(1523) : gpgkey entry is missing for this repo. please add gpgkey in repo file or use --nogpgcheck to ignore.