During Cloud Director upgrade process 'vamicli update --check' command keeps running indefinitely

Products

• VMware Cloud Director

Issue/Introduction

At Step 7, during VMware Cloud Director(VCD) upgrade process, 'vamicli update --check' command is not able to find the extracted package and keeps on running indefinitely without an error. LINK

In the /opt/vmware/var/log/vami/vami.log, you could see that the process is stuck at downloading Manifest -

15/07/2024 12:12:18 [INFO] Checking available updates. jobid=40
15/07/2024 12:12:18 [INFO] Downloading latest manifest. jobId=40, url=file:///tmp/local-update-package, username=, password=

Environment

VMware Cloud Director

Cause

This issue could be caused by a faulty VCD Cell which has issues extracting the update package.

Resolution

Workaround-
1) Remove the concerned cell and then proceed with the upgrade. Redeploy the cell after upgrade.
OR
2) Redeploy the cell and then proceed with upgrade.

Steps to unregister a Cloud Director Cell-: LINK

Additional Information

Deploy VMware Cloud Director Appliance: LINK