Configuring HTML Template for Outbound Emails in Cloud Service Management Application (CSM)

book

Article ID: 37222

calendar_today

Updated On:

Products

CLOUD SERVICE MANAGEMENT SOLUTION CA Cloud Service Management

Issue/Introduction

Summary: 

Cloud Service Management Application (CSM) provides the functionality to format the outbound emails from the Application itself in an HTML template. This articles provides instructions to setup HTML Template for Outbound Emails.

Instructions:

  • Login to the CSM Application as an Administrator
  • Navigate to Manage > Tools > Slice Configurations and go to the Outbound Email Tab 
  • Copy and paste the HTML script in the section HTML Template so that the outgoing emails will be in the format defined in the HTML script.
  • In order to insert the content of the outgoing message in the HTML code, you need to insert the tag {REPLACE_MESSAGE_BODY}

Example:

 <html>

<body>

<h1>CA Cloud Service Management</h1>

 {REPLACE_MESSAGE_BODY} 

 <h2><i>Thank you for using CSM, our experts are available 24x7 in case of assistance</i></h2>

 </body>

 </html>

Environment

Release:
Component: CACSM