Starting OneClick console gives HTTP Status 500

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Article ID: 37211

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Updated On:

Products

CA Spectrum

Issue/Introduction

Starting OneClick console gives

HTTP Status 500

Description: The server encountered an internal error that prevented it from fulfilling this request

Cause

If using a custom-branding-config.xml file, check for special characters or language specific characters in any of the parameters. For example, the German "ß" character as in the example below:

<company-street-address>Marienburgstraße 235</company-street-address>

Environment

Release:
Component: SPCOCK

Resolution

Edit the $SPECROOT/custom/console/config/custom-branding-config.xml file and remove the special character causing the issue. Using the above as an example:

<company-street-address>Marienburgstraße 235</company-street-address>

Change it to the following:

<company-street-address>Marienburgstrasse 235</company-street-address>

Then restart tomcat on the OneClick system.

Additional Information

Please reference the "The console/config Directory" section of the documentation for more information.