Aria Config service login page loading slowly

Products

• VMware Aria Suite

Issue/Introduction

Users notice that that login page loads very slowly if at all. Sometimes the browser may say that the web page is unavailable, or that it was not able to connect to the site.

Environment

Aria Config 8.13.x and lower

Cause

The raas service that provides that web UI for the Aria Config service may be unstable or attempted to recover from DB (storage backend) error  and failed. This means that the database was unavailable for a considerable amount of time either due to performance issues, or that the service was down for other reasons.

Resolution

1. Confirm that the Postgresql service is up and running

2. Restart the RaaS service with a command like the following

systemctl stop raas && rm -fRv /var/lib/raas/unpack/_M* && systemctl start raas

3. Wait 10 minutes or so to retry logging in

This is because the Salt masters may have been caching return info locally until the RaaS service became available again and will start communicating with RaaS again when it becomes available.

4. Re-attempt the login

5. If these steps fail, then please contact Aria Automation Config support for further guidance.