AHD03301 error when consuming updateObject method of SDM SOAP WebServices

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The following error occurs with method updateObject:

This operation requires Function Access for Requests equal to View or Modify

<ErrorCode>1013</ErrorCode>

 

Environment

SDM 17.x

Cause

username is case-sensitive. 

Resolution

1. Log into SDM > Administration > Security and Role Management > Contacts: Search for the contact that will be used to get the SID using login method via SDM SOAP WebServices

2. Take note of the userid field 

3. Consume the login method using the same case from userid field (ie: ServiceDesk) and get a new SID

4. Consume the updateObject method using the new SID.

 

Additional Information

SOAP Logging/Tracing, including Export, and Attachments