DWH failure "Unable to load the job" during services restart

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Load Data Warehouse - Full fails with error:

post_execution - org.pentaho.di.core.exception.KettleException:
Unable to load the job: please specify the name and repository directory OR a filename
                    at org.pentaho.di.job.entries.job.JobEntryJob.execute(JobEntryJob.java:701)
                    at org.pentaho.di.job.Job.execute(Job.java:703)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                    at org.pentaho.di.job.Job.execute(Job.java:844)
                at org.p

                7/8/24 1:38 AM  
post_execution - Error running job entry 'job' 

Environment

All Supported Clarity releases

Cause

DWH running during a services restart

Resolution

• Re-run Load Data Warehouse job
• Ensure that you pause all jobs during a timeframe in which a server activity or a restart is scheduled