RA Webservice REST : Keystore not working since version 4.6.10 - PKIX path building failed

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Problem with the Agent RA Webservice REST 4.6.10 and superior:
The custom keystore is no longer being used by the Agent since version 4.6.10 (4.6.11 and 4.6.12 also KO), and AWI does not display anymore the buttons Import/Export/Deletet neither the table below that lists the SSL Certificates that are defined in the keystore previously selected:

As a result, ALL jobs that require the usage of a custom keystore, where the REST endpoint self-signed certificate was imported, will fail systematically with the error in the report:

PKIX path building failed

This is working fine on RA REST 4.6.9 and inferior versions.

Environment

RA Webservice REST 4.6.10 and superior

 

Cause

Defect

Resolution

Workaround:

Downgrade the RA Webservice Agent to version 4.6.9 or inferior.

Solution:

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): RA Webservice REST
RA Webservice REST 4.6.13 - Available

Additional Information

Defect ID: RA_WEB_SERVICE_REST-534 / DE608542

Public Description: A problem has been solved where keystore was not working for versions post 4.6.10