What is the difference between the NX_LOCAL_SERVLET_SERVER_URL and the NX_SERVLET_SERVER_URL in the NX.env.

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Article ID: 37204

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

What is the difference between the NX_LOCAL_SERVLET_SERVER_URL and the NX_SERVLET_SERVER_URL variables present in the NX.env file? What features of ServiceDesk use these variables?

 

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License and higher
Component:

Resolution

The NX_LOCAL_SERVLET_SERVER_URL and the NX_SERVLET_SERVER_URL NX variables are used by BOXI, Attachments and Export funtions.

- CA Business Intelligence (CABI) report function uses NX_SERVLET_SERVER_URL.


- File attachments uses NX_LOCAL_SERVLET_SERVER_URL.
NOTE: If 'Attachment Servlet Path' field of a Server Detail screen ('System' > 'Servers' on [Administration] tab) is set, it is used prior to referring to the NX_SERVLET_SERVER_URL variable.

 

- Export function uses NX_LOCAL_SERVLET_SERVER_URL as of 17.1.
In earlier releases (14.1), variable NX_LOCAL_SERVLET_SERVER_URL  is checked and if this variable is not set (undefined), then the NX_SERVLET_SERVER_URL variable value will be used.  

 

If both variables have a value, NX_LOCAL_SERVLET_SERVER_URL will take precedence over NX_SERVLET_SERVER_URL.