NX_LOCAL_SERVLET_SERVER_URL and the NX_SERVLET_SERVER_URL comparison in the NX.env

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

What is the difference between the NX_LOCAL_SERVLET_SERVER_URL and the NX_SERVLET_SERVER_URL variables present in the NX.env file?

What features of ServiceDesk use these variables?

Environment

CA Service Desk Manager 17.x

Resolution

The NX_LOCAL_SERVLET_SERVER_URL and the NX_SERVLET_SERVER_URL NX variables are used by the CA SDM Attachments and Export functions.

1.  Attachments uses NX_LOCAL_SERVLET_SERVER_URL

NOTE: If 'Attachment Servlet Path' field of a Server Detail screen (Administration -> System -> Servers) is set, it is used prior to referring to the NX_SERVLET_SERVER_URL variable.

2.  Export function uses NX_LOCAL_SERVLET_SERVER_URL as of 17.1.

In earlier releases (14.1), variable NX_LOCAL_SERVLET_SERVER_URL is checked and if this variable is not set (undefined), then the NX_SERVLET_SERVER_URL variable value will be used.  

If both variables have a value, NX_LOCAL_SERVLET_SERVER_URL will take precedence over NX_SERVLET_SERVER_URL.