egc30n.exe crash when opening properties of a Software Policy

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

When opening the properties of a Software Policy a crash occurs in egc30n.exe :

Reason:
egc30n.exe caused an EXCEPTION_ACCESS_VIOLATION in module gui_sd.dll at 0023:6BB29BB1, AccessError::`default constructor closure'()+621521 byte(s)

Registers:
EAX=00CFDA24  EBX=0F1EEF50  ECX=00000000  EDX=00000000  ESI=00CFDA64 
EDI=0D74D4F8  EBP=00CFD900  ESP=00CFD810  EIP=6BB29BB1  FLG=00210297 
CS =0023      DS =002B      SS =002B 
ES =002B      FS =0053      GS =002B

Call Stack:
0023:6BB29BB1 (0x0D74D4F8 0x00CFDA24 0x00000000 0x00000001) gui_sd.dll, AccessError::`default constructor closure'()+621521 byte(s) 
0023:6BB05FE2 (0x00CFF510 0x47BFE045 0x0132D1D0 0x0135CE88) gui_sd.dll, AccessError::`default constructor closure'()+475138 byte(s) 
0023:6BB0828E (0x00CFF708 0x000088C2 0x00000000 0x00000000) gui_sd.dll, AccessError::`default constructor closure'()+484014 byte(s) 
0023:6DCB12E1 (0x000088C2 0x00000000 0x00000000 0x6D4DBCC2) EGC30N.dll, TreeView::ItemCommand()+2769 byte(s) 
0023:6DCB192E (0x000088C2 0x00000039 0x01358F48 0x0135CE88) EGC30N.dll, TreeView::OnFileProperties()+0014 byte(s) 
0023:6D4DBEA4 (0x000088C2 0x00000000 0x00000000 0x00000000) mfc100u.dll 
0023:6D554701 (0x000088C2 0x00000000 0x00000000 0x00000000) mfc100u.dll 
0023:6D5715BD (0x000088C2 0x00000000 0x00000000 0x00000000) mfc100u.dll 
0023:6D56545D (0x00000000 0x00000000 0x01358F48 0x00000111) mfc100u.dll 
0023:6D570A46 (0x000088C2 0x00000000 0xD1C863E1 0x00000111) mfc100u.dll 
0023:6D564BD9 (0x00000111 0x000088C2 0x00000000 0x00CFF984) mfc100u.dll 
0023:6D564B4C (0x00000111 0x000088C2 0x00000000 0xD1C86159) mfc100u.dll 
0023:6D562F6B (0x01358F48 0x0015036E 0x00000111 0x000088C2) mfc100u.dll

Environment

Client Automation 14.5 CU6

Cause

Crash occurs if there is no SD job in the Software Policy :

Resolution

Workaround :

Add at least one SD Job in Software Policy

 

Solution :

Open a case at Broadcom Technical Support and ask for the fix T533391.
This fix should be installed on DSM Explorer 14.5 CU6

This fix delivers the file sd_gui.dll (Size=1 814 144 bytes, Modified Date=11 July 2024, Version=14.5.0.601)