Service Offerings are not loading in Service Point and giving pop-up error on invoking onload function.

Products

• CA Service Catalog

Issue/Introduction

Unable to load a few Catalog offerings in Service Point and getting a pop-up "Error while invoking onload function: ca.fd.js.populate_req_name_for_departure()"

Environment

CA Service Catalog 17.4

Cause

The issue is because of directly accessing/interacting with DOM elements instead of using the Service Catalog Form API.

Resolution

It is advised to use OOTB form designer APIs instead of DOM elements to mitigate loading issues and to substitute them with form designer APIs wherever appropriate.

For more information about Form designer API's. Please refer http://<<Servicecataloghostname>>:<<portnumber>>/usm/API/JS/symbols/Select.html