AdminUI is not accessible with error in server.log - Failed to start the SiteMinder Admin Directory: net.sf.ehcache.CacheException: Could not create cache directory

Products

• SITEMINDER
• CA Single Sign-On

Issue/Introduction

AdminUI is started but is not accessible.

In the server.log following error is logged. Note the entries between the highlighted green lines.

2024-06-27 06:33:41,093 INFO  [io.undertow.servlet] (ServerService Thread Pool -- 76) No Spring WebApplicationInitializer types detected on classpath 2024-06-27 06:33:41,218 INFO  [org.apache.directory.api.ldap.codec.osgi.DefaultLdapCodecService] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.3.6.1.4.1.18060.0.0.1) 2024-06-27 06:33:41,228 INFO  [org.apache.directory.api.ldap.codec.osgi.DefaultLdapCodecService] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (2.16.840.1.113730.3.4.7) 2024-06-27 06:33:41,229 INFO  [org.apache.directory.api.ldap.codec.osgi.DefaultLdapCodecService] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (2.16.840.1.113730.3.4.2) 2024-06-27 06:33:41,229 INFO  [org.apache.directory.api.ldap.codec.osgi.DefaultLdapCodecService] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (2.16.840.1.113730.3.4.18) 2024-06-27 06:33:41,229 INFO  [org.apache.directory.api.ldap.codec.osgi.DefaultLdapCodecService] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.2.840.113556.1.4.319) 2024-06-27 06:33:41,229 INFO  [org.apache.directory.api.ldap.codec.osgi.DefaultLdapCodecService] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (2.16.840.1.113730.3.4.3) 2024-06-27 06:33:41,230 INFO  [org.apache.directory.api.ldap.codec.osgi.DefaultLdapCodecService] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.3.6.1.4.1.4203.1.10.1) 2024-06-27 06:33:41,230 INFO  [org.apache.directory.api.ldap.codec.osgi.DefaultLdapCodecService] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.2.840.113556.1.4.473) 2024-06-27 06:33:41,230 INFO  [org.apache.directory.api.ldap.codec.osgi.DefaultLdapCodecService] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.2.840.113556.1.4.474) 2024-06-27 06:33:41,231 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.3.6.1.4.1.18060.0.0.1) 2024-06-27 06:33:41,231 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (2.16.840.1.113730.3.4.7) 2024-06-27 06:33:41,232 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (2.16.840.1.113730.3.4.2) 2024-06-27 06:33:41,232 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (2.16.840.1.113730.3.4.18) 2024-06-27 06:33:41,232 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.2.840.113556.1.4.319) 2024-06-27 06:33:41,232 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (2.16.840.1.113730.3.4.3) 2024-06-27 06:33:41,232 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.3.6.1.4.1.4203.1.10.1) 2024-06-27 06:33:41,232 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.2.840.113556.1.4.473) 2024-06-27 06:33:41,232 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.2.840.113556.1.4.474) 2024-06-27 06:33:41,232 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.2.840.113556.1.4.841) 2024-06-27 06:33:41,233 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.2.840.113556.1.4.417) 2024-06-27 06:33:41,233 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.2.840.113556.1.4.2239) 2024-06-27 06:33:41,233 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.2.840.113556.1.4.528) 2024-06-27 06:33:41,234 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.2.840.113556.1.4.1413) 2024-06-27 06:33:41,234 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.3.6.1.4.1.42.2.27.8.5.1) 2024-06-27 06:33:41,234 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.3.6.1.4.1.4203.1.9.1.3) 2024-06-27 06:33:41,235 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.3.6.1.4.1.4203.1.9.1.1) 2024-06-27 06:33:41,235 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.3.6.1.4.1.4203.1.9.1.2) 2024-06-27 06:33:41,235 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (1.3.6.1.1.21.2) 2024-06-27 06:33:41,236 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (2.16.840.1.113730.3.4.9) 2024-06-27 06:33:41,236 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06000_REGISTERED_CONTROL_FACTORY (2.16.840.1.113730.3.4.10) 2024-06-27 06:33:41,237 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06001_REGISTERED_EXTENDED_OP_FACTORY (1.3.6.1.1.8) 2024-06-27 06:33:41,237 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06001_REGISTERED_EXTENDED_OP_FACTORY (1.3.6.1.4.1.18060.0.1.8) 2024-06-27 06:33:41,238 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06001_REGISTERED_EXTENDED_OP_FACTORY (1.3.6.1.1.8) 2024-06-27 06:33:41,238 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06001_REGISTERED_EXTENDED_OP_FACTORY (1.3.6.1.4.1.18060.0.1.5) 2024-06-27 06:33:41,239 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06001_REGISTERED_EXTENDED_OP_FACTORY (1.3.6.1.4.1.18060.0.1.3) 2024-06-27 06:33:41,240 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06001_REGISTERED_EXTENDED_OP_FACTORY (1.3.6.1.4.1.4203.1.11.1) 2024-06-27 06:33:41,241 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06001_REGISTERED_EXTENDED_OP_FACTORY (1.3.6.1.4.1.1466.20037) 2024-06-27 06:33:41,241 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06001_REGISTERED_EXTENDED_OP_FACTORY (1.3.6.1.1.8) 2024-06-27 06:33:41,242 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06001_REGISTERED_EXTENDED_OP_FACTORY (1.3.6.1.4.1.18060.0.1.6) 2024-06-27 06:33:41,243 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06001_REGISTERED_EXTENDED_OP_FACTORY (1.3.6.1.4.1.4203.1.11.3) 2024-06-27 06:33:41,243 INFO  [org.apache.directory.api.ldap.codec.standalone.CodecFactoryUtil] (ServerService Thread Pool -- 76) MSG_06002_REGISTERED_INTERMEDIATE_FACTORY (1.3.6.1.4.1.4203.1.9.1.4) 2024-06-27 06:33:41,575 ERROR [io.undertow.servlet] (ServerService Thread Pool -- 76) Failed to start the SiteMinder Admin Directory: net.sf.ehcache.CacheException: Could not create cache directory "{adminui_home}/standalone/data/apacheds/siteminder/cache/61693182-dfcf-4246-a651-1fb9c12d969d".     at net.sf.ehcache.store.disk.DiskStorageFactory.getDataFile(DiskStorageFactory.java:888)     at net.sf.ehcache.store.disk.DiskStorageFactory.<init>(DiskStorageFactory.java:126)     at net.sf.ehcache.store.disk.DiskStore.create(DiskStore.java:162)     at net.sf.ehcache.store.DiskBackedMemoryStore.createDiskStore(DiskBackedMemoryStore.java:60)     at net.sf.ehcache.store.DiskBackedMemoryStore.create(DiskBackedMemoryStore.java:48)     at net.sf.ehcache.Cache.initialise(Cache.java:1102)     at net.sf.ehcache.CacheManager.initializeEhcache(CacheManager.java:1258)     at net.sf.ehcache.CacheManager.addCacheNoCheck(CacheManager.java:1289)     at net.sf.ehcache.CacheManager.addConfiguredCaches(CacheManager.java:706)     at net.sf.ehcache.CacheManager.doInit(CacheManager.java:424)     at net.sf.ehcache.CacheManager.init(CacheManager.java:358)     at net.sf.ehcache.CacheManager.<init>(CacheManager.java:243)     at org.apache.directory.server.core.api.CacheService.initialize(CacheService.java:164)     at org.apache.directory.server.core.factory.DefaultDirectoryServiceFactory.build(DefaultDirectoryServiceFactory.java:251)     at org.apache.directory.server.core.factory.DefaultDirectoryServiceFactory.init(DefaultDirectoryServiceFactory.java:125)     at com.ca.siteminder.directory.servlet.DirectoryServiceContextListener.contextInitialized(DirectoryServiceContextListener.java:109)     at io.undertow.servlet.core.ApplicationListeners.contextInitialized(ApplicationListeners.java:187)     at io.undertow.servlet.core.DeploymentManagerImpl$1.call(DeploymentManagerImpl.java:219)     at io.undertow.servlet.core.DeploymentManagerImpl$1.call(DeploymentManagerImpl.java:187)     at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:42)     at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)     at org.wildfly.extension.undertow.security.SecurityContextThreadSetupAction.lambda$create$0(SecurityContextThreadSetupAction.java:105)     at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1535)     at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1535)     at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1535)     at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1535)     at io.undertow.servlet.core.DeploymentManagerImpl.deploy(DeploymentManagerImpl.java:255)     at org.wildfly.extension.undertow.deployment.UndertowDeploymentService.startContext(UndertowDeploymentService.java:105)     at org.wildfly.extension.undertow.deployment.UndertowDeploymentService$1.run(UndertowDeploymentService.java:87)     at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)     at java.util.concurrent.FutureTask.run(FutureTask.java:266)     at org.jboss.threads.ContextClassLoaderSavingRunnable.run(ContextClassLoaderSavingRunnable.java:35)     at org.jboss.threads.EnhancedQueueExecutor.safeRun(EnhancedQueueExecutor.java:1990)     at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.doRunTask(EnhancedQueueExecutor.java:1486)     at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.run(EnhancedQueueExecutor.java:1377)     at java.lang.Thread.run(Thread.java:750)     at org.jboss.threads.JBossThread.run(JBossThread.java:513) 2024-06-27 06:33:41,603 INFO  [ims.Main] (ServerService Thread Pool -- 76) CA IAM Framework Server 2024-06-27 06:33:41,607 INFO  [ims.Main] (ServerService Thread Pool -- 76) Copyright 2000 - 2013 CA. All Rights Reserved 2024-06-27 06:33:41,609 INFO  [ims.Main] (ServerService Thread Pool -- 76) ################################################ 2024-06-27 06:33:41,609 INFO  [ims.Main] (ServerService Thread Pool -- 76) # IAM Framework 400.4.2.0.115 2024-06-27 06:33:41,609 INFO  [ims.Main] (ServerService Thread Pool -- 76) ################################################ 2024-06-27 06:33:41,609 INFO  [ims.Main] (ServerService Thread Pool -- 76) ################################################ 2024-06-27 06:33:41,609 INFO  [ims.Main] (ServerService Thread Pool -- 76) # SiteMinder 12.80.0700.2758 2024-06-27 06:33:41,609 INFO  [ims.Main] (ServerService Thread Pool -- 76) ################################################ 2024-06-27 06:33:41,610 INFO  [ims.Main] (ServerService Thread Pool -- 76) ---- CA IAM FW Startup Sequence Initiated. ---- 2024-06-27 06:33:41,615 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 1 : Attempting to start ServiceLocator.  2024-06-27 06:33:42,276 ERROR [ims.tmt.CreateDatabaseSchema] (ServerService Thread Pool -- 76) Task Persistence database schema was not upgraded successfully. 2024-06-27 06:33:42,276 INFO  [ims.Main] (ServerService Thread Pool -- 76) Task Persistence database schema version is 12.6.8.0.0 2024-06-27 06:33:42,289 WARN  [ims.tmt.CreateDatabaseSchema] (ServerService Thread Pool -- 76) Archive archive database schema was upgraded successfully. 2024-06-27 06:33:42,393 WARN  [ims.tmt.CreateDatabaseSchema] (ServerService Thread Pool -- 76) Auditing database schema was upgraded successfully. 2024-06-27 06:33:42,394 ERROR [ims.Main] (ServerService Thread Pool -- 76) alias_report_ds is not defined. 2024-06-27 06:33:42,394 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 2 : Attempting to start PolicyServerService 2024-06-27 06:33:42,422 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 3 : Attempting to start ServerCommandService 2024-06-27 06:33:42,510 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 4 : Attempting to start EnvironmentService 2024-06-27 06:33:42,523 INFO  [ims.Main] (ServerService Thread Pool -- 76)   Object Store cache will be pre-populated asynchronously 2024-06-27 06:33:42,524 INFO  [ims.Main] (ServerService Thread Pool -- 76)   Object Store cache will be modelled as per specifications from properties file 2024-06-27 06:33:43,620 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 5 : Attempting to start SecretKeyStore 2024-06-27 06:33:43,629 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 6 : Attempting to start CacheManagerService 2024-06-27 06:33:43,633 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 7 : Attempting to load global plugins.  2024-06-27 06:33:43,633 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 8 : Attempting to start AdaptersConfigService 2024-06-27 06:33:43,635 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 9 : Attempting to start EmailProviderService 2024-06-27 06:33:43,640 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 10 : Attempting to start AuditProviderService 2024-06-27 06:33:43,646 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 11 : Attempting to start RuntimeStatusDetailService 2024-06-27 06:33:43,649 INFO  [ims.Main] (ServerService Thread Pool -- 76)   dups-OK-acknowledge mode is applied to runtime status message queue 2024-06-27 06:33:43,766 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 12 : Attempting to start PasswordService 2024-06-27 06:33:43,766 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 13 : Attempting to start LogicalAttributeService 2024-06-27 06:33:43,767 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 14 : Attempting to start BLTHService 2024-06-27 06:33:43,768 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 15 : Attempting to start ParticipantResolverService 2024-06-27 06:33:43,768 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 16 : Attempting to start NotificationRuleService 2024-06-27 06:33:43,768 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 17 : Attempting to start EventAdapterService 2024-06-27 06:33:43,768 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 18 : Attempting to start TaskService 2024-06-27 06:33:43,773 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 19 : Attempting to start WorkflowCallbackService 2024-06-27 06:33:43,776 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 20 : Attempting to start WorkflowService 2024-06-27 06:33:43,779 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 21 : Attempting to start TaskStatusNotifyService 2024-06-27 06:33:43,779 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 22 : Attempting to start EventService 2024-06-27 06:33:43,783 INFO  [ims.Main] (ServerService Thread Pool -- 76)   dups-OK-acknowledge mode is applied to event message queue 2024-06-27 06:33:43,812 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 23 : Attempting to start AdminService 2024-06-27 06:33:43,813 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 24 : Attempting to start GeneralMonitorAdmin 2024-06-27 06:33:43,814 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 25 : Attempting to start StatusNotificationService 2024-06-27 06:33:43,816 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 26 : Attempting to start GlobalInitializer plug-ins 2024-06-27 06:33:43,817 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 27 : Attempting to start SchedulerService 2024-06-27 06:33:44,054 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 28 : Attempting to start NIMSMIntegrationService 2024-06-27 06:33:44,054 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 29 : Attempting to start environments 2024-06-27 06:33:44,058 INFO  [ims.Main] (ServerService Thread Pool -- 76) ** FIPS mode enabled : false 2024-06-27 06:33:44,078 INFO  [ims.Main] (ServerService Thread Pool -- 76) * Startup Step 30 : Attempting to start ApplicationContextInitializer plug-ins 2024-06-27 06:33:44,080 INFO  [ims.Main] (ServerService Thread Pool -- 76) ---- CA IAM FW Startup Sequence Complete. ----

Environment

OS: RHEL8

AdminUI: R12.8.7

Cause

Environmental/OS Hardening Issue.

Resolution

Tar the whole adminui folder from the problematic server and extract on a newly setup RHEL8.

Create a user in the new server matching the original UID/GID from the problematic environment.

Ensure the files are extracted to match the original folder and launch the AdminUI and it started without any issue and is accessible via browser.

2024-07-08 23:10:20,711 INFO  [io.undertow.servlet] (ServerService Thread Pool -- 84) No Spring WebApplicationInitializer types detected on classpath 2024-07-08 23:10:25,289 ERROR [org.apache.directory.api.ldap.model.entry.DefaultAttribute] (ServerService Thread Pool -- 84) ERR_13208_ATTRIBUTE_IS_SINGLE_VALUED The attribute 'm-description' is single valued, we can't add no more values into it 2024-07-08 23:11:08,203 INFO  [ims.Main] (ServerService Thread Pool -- 84) CA IAM Framework Server 2024-07-08 23:11:08,220 INFO  [ims.Main] (ServerService Thread Pool -- 84) Copyright 2000 - 2013 CA. All Rights Reserved 2024-07-08 23:11:08,268 INFO  [ims.Main] (ServerService Thread Pool -- 84) ################################################ 2024-07-08 23:11:08,268 INFO  [ims.Main] (ServerService Thread Pool -- 84) # IAM Framework 400.4.2.0.115 2024-07-08 23:11:08,269 INFO  [ims.Main] (ServerService Thread Pool -- 84) ################################################ 2024-07-08 23:11:08,269 INFO  [ims.Main] (ServerService Thread Pool -- 84) ################################################ 2024-07-08 23:11:08,269 INFO  [ims.Main] (ServerService Thread Pool -- 84) # SiteMinder 12.80.0700.2758 2024-07-08 23:11:08,269 INFO  [ims.Main] (ServerService Thread Pool -- 84) ################################################ 2024-07-08 23:11:08,269 INFO  [ims.Main] (ServerService Thread Pool -- 84) ---- CA IAM FW Startup Sequence Initiated. ---- 2024-07-08 23:11:08,279 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 1 : Attempting to start ServiceLocator.  2024-07-08 23:11:09,543 ERROR [ims.tmt.CreateDatabaseSchema] (ServerService Thread Pool -- 84) Task Persistence database schema was not upgraded successfully. 2024-07-08 23:11:09,543 INFO  [ims.Main] (ServerService Thread Pool -- 84) Task Persistence database schema version is 12.6.8.0.0 2024-07-08 23:11:09,565 WARN  [ims.tmt.CreateDatabaseSchema] (ServerService Thread Pool -- 84) Archive archive database schema was upgraded successfully. 2024-07-08 23:11:09,661 WARN  [ims.tmt.CreateDatabaseSchema] (ServerService Thread Pool -- 84) Auditing database schema was upgraded successfully. 2024-07-08 23:11:09,668 ERROR [ims.Main] (ServerService Thread Pool -- 84) alias_report_ds is not defined. 2024-07-08 23:11:09,668 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 2 : Attempting to start PolicyServerService 2024-07-08 23:11:09,706 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 3 : Attempting to start ServerCommandService 2024-07-08 23:11:09,854 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 4 : Attempting to start EnvironmentService 2024-07-08 23:11:09,885 INFO  [ims.Main] (ServerService Thread Pool -- 84)   Object Store cache will be pre-populated asynchronously 2024-07-08 23:11:09,890 INFO  [ims.Main] (ServerService Thread Pool -- 84)   Object Store cache will be modelled as per specifications from properties file 2024-07-08 23:11:12,601 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 5 : Attempting to start SecretKeyStore 2024-07-08 23:11:12,644 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 6 : Attempting to start CacheManagerService 2024-07-08 23:11:12,647 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 7 : Attempting to load global plugins.  2024-07-08 23:11:12,647 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 8 : Attempting to start AdaptersConfigService 2024-07-08 23:11:12,649 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 9 : Attempting to start EmailProviderService 2024-07-08 23:11:12,660 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 10 : Attempting to start AuditProviderService 2024-07-08 23:11:12,677 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 11 : Attempting to start RuntimeStatusDetailService 2024-07-08 23:11:12,681 INFO  [ims.Main] (ServerService Thread Pool -- 84)   dups-OK-acknowledge mode is applied to runtime status message queue 2024-07-08 23:11:12,741 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 12 : Attempting to start PasswordService 2024-07-08 23:11:12,741 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 13 : Attempting to start LogicalAttributeService 2024-07-08 23:11:12,742 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 14 : Attempting to start BLTHService 2024-07-08 23:11:12,743 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 15 : Attempting to start ParticipantResolverService 2024-07-08 23:11:12,743 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 16 : Attempting to start NotificationRuleService 2024-07-08 23:11:12,743 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 17 : Attempting to start EventAdapterService 2024-07-08 23:11:12,743 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 18 : Attempting to start TaskService 2024-07-08 23:11:12,751 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 19 : Attempting to start WorkflowCallbackService 2024-07-08 23:11:12,754 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 20 : Attempting to start WorkflowService 2024-07-08 23:11:12,771 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 21 : Attempting to start TaskStatusNotifyService 2024-07-08 23:11:12,772 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 22 : Attempting to start EventService 2024-07-08 23:11:12,777 INFO  [ims.Main] (ServerService Thread Pool -- 84)   dups-OK-acknowledge mode is applied to event message queue 2024-07-08 23:11:12,832 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 23 : Attempting to start AdminService 2024-07-08 23:11:12,835 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 24 : Attempting to start GeneralMonitorAdmin 2024-07-08 23:11:12,836 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 25 : Attempting to start StatusNotificationService 2024-07-08 23:11:12,837 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 26 : Attempting to start GlobalInitializer plug-ins 2024-07-08 23:11:12,852 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 27 : Attempting to start SchedulerService 2024-07-08 23:11:13,185 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 28 : Attempting to start NIMSMIntegrationService 2024-07-08 23:11:13,185 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 29 : Attempting to start environments 2024-07-08 23:11:13,192 INFO  [ims.Main] (ServerService Thread Pool -- 84) ** FIPS mode enabled : false 2024-07-08 23:11:13,220 INFO  [ims.Main] (ServerService Thread Pool -- 84) * Startup Step 30 : Attempting to start ApplicationContextInitializer plug-ins 2024-07-08 23:11:13,235 INFO  [ims.Main] (ServerService Thread Pool -- 84) ---- CA IAM FW Startup Sequence Complete. ----

This suggest it is environmental issue and it is advisable for customer to work with their System Admin if there are any OS hardening and try reverting those one at a time until the AdminUI does not throw exception.