How to reset the cabi password to the default password

Products

• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)
• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

cabi probe turns red and this error is displayed in the cabi.log:

Caused by: java.io.IOException: Can't log into cabi! Tried rest user password, default superuser and set superuser.

Environment

• DX UIM 20.4 or higher

Cause

cabi probe turns red with this error:

Caused by: java.io.IOException: Can't log into cabi! Tried rest user password, default superuser and set superuser.

or the CABI probe superuser password was not set to the default before the upgrade.

Resolution

Run through the following steps to resolve the issue:

1. Set the CABI password to the default by running this query on the database:

         UPDATE jiuser SET password = '' WHERE username = 'superuser';

2. Login to the CABI page using the username superuser (no password is needed)

3. Then go to Manage, then Users, and then select the superuser

4. Then edit, then type superuser as the password then click Save

5. Set the cabi_rest_user key in the CABI probe's raw configure to be superuser then click 'Apply'

6. Restart the CABI robot and verify the issue is resolved