How to reset the cabi password to the default password
Article ID: 371888
Updated On:
Products
Issue/Introduction
cabi probe turns red and this error is displayed in the cabi.log:
Caused by: java.io.IOException: Can't log into cabi! Tried rest user password, default superuser and set superuser.
Environment
- DX UIM 20.4 or higher
Cause
cabi probe turns red with this error:
Caused by: java.io.IOException: Can't log into cabi! Tried rest user password, default superuser and set superuser.
or the CABI probe superuser password was not set to the default before the upgrade.
Resolution
Run through the following steps to resolve the issue:
1. Set the CABI password to the default by running this query on the database:
UPDATE jiuser SET password = '' WHERE username = 'superuser';
2. Login to the CABI page using the username superuser (no password is needed)
3. Then go to Manage, then Users, and then select the superuser
4. Then edit, then type superuser as the password then click Save
5. Set the cabi_rest_user key in the CABI probe's raw configure to be superuser then click 'Apply'
6. Restart the CABI robot and verify the issue is resolved.
If the issue persists, or you cannot login due to "Invalid Credentials Supplied," please check the following KB Article:
UIM - CABI invalid credentials supplied: could not login to CA Business Intelligence
If the issue still persists, open a support case and attach the logs:
$UIM_HOME\Nimsoft\probes\service\cabi\cabi.log
$UIM_HOME\Nimsoft\probes\service\cabi\_cabi.log
$UIM_HOME\Nimsoft\probes\service\wasp\webapps\cabijs\WEB-INF\logs\jasperserver.log
wasp Log: $UIM_HOME\\Nimsoft\probes\service\wasp\wasp.log
Additional Information
Note that installing more than one CABI instance in the same UIM domain is not supported. This is documented here:
The same statement is published for prior versions of CABI used with UIM 20.4 here:
It states the following:
Bundled CABI supports fresh installation and upgrades. For more information about the upgrade path, see Upgrade path.
Bundled CABI installation is supported on a different robot and the Operator Console system. You can install only one instance of CABI in a DX UIM domain.
High Availability (HA) of Jasper Server is not supported with the bundled CABI. HA-enabled Jasper Server instances can be pointed by using cabi_external.
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