Rally: Searching for parent displays No Items Found

Products

• Rally SaaS

Issue/Introduction

When trying to assign or reassign a parent directly on a work item or using bulk update, user receives "No Items Found".  The user has access to the child work item and both parents.  This can happen on a story, a parent on a feature or other portfolio item type.

Cause

This is due to the search index taking a bit to load from the server.

Resolution

Type or paste the parent ID into the search and allow 5 to 10 seconds for the search index to populate.  The parent will populate once the search index has loaded.