Reset password functionality in SEPM is case sensitive.
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Reset password functionality in SEPM is case sensitive.

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Article ID: 371643

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Updated On:

Products

Endpoint Protection

Issue/Introduction

If SEPM administrator's username is for example: TestUser and the administrator tried to reset the password for testuser, SEPM will not send the reset password email to the configured mailbox.

Similar logging will be seen in %TEMP%/scm-ui-YYYY-MM-DD-HH-MM-SS-***.log:

DD-MM-YYYY HH:MM:SS  STDOUT: GUIManager>> resetPassword>> ResetPassword is invoked for userName: testuser

....

DD-MM-YYYY HH:MM:SS LoggerUtilities STDERR: Exception:
com.sygate.scm.console.util.ConsoleException: Invalid admin name. [0x81080000]
    at com.sygate.scm.console.util.GUIManager.resetPassword(GUIManager.java:287)
    at com.sygate.scm.console.handler.Manager.doResetPassword(Manager.java:213)
    at com.sygate.scm.console.ui.ResetPasswordDlg.isValidate(ResetPasswordDlg.java:210)
    at com.sygate.scm.console.ui.util.DialogBase.ok(DialogBase.java:228)
    at com.sygate.scm.console.ui.ResetPasswordDlg.ok(ResetPasswordDlg.java:259)

Environment

SEPM

Resolution

Resetting password functionality in SEPM is case-sensitive, hence the SEPM administrator has to type the administrator username as it was created initially and stored in SEPM.

 

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