Lenovo-Disk devices showing as Not Certified but in VMware Compatibility Guide showing as supported

Products

• VMware vCenter Server

Issue/Introduction

Drivers:

• MTFDDAK1T9TGA-1BC16A  -> marked as "This device is not certified"
• XS400ME70055 -> marked as "The system has insufficient information to find a corresponding VMware Compatibility Guide listing. Manually verify device compliance."

Image on the hosts is ESXi Version (8.0 U2c - 23825572) 

 

Error message displayed:

"errorMessageId":"com.vmware.vcIntegrity.lifecycle.ClusterHclValidate.Storage.Device.Incompatible.ConstraintsNotFound","errorMessage":"This device is not certified.","errorTime"

Environment

VMware vCenter Server 8.0x

VMware ESXi 8.0 U2c 

Cause

Your HSM is returning the truncated model string:

{
"id": "xxxxxxxxxxxxxxxxxx",
"description": "",
"messages": [],
"action": "GET_HOST_INVENTORY",
"startTime": "Fri May 24 18:54:41 2024",
"status": "SUCCEEDED",
"hosts": [
"host-xx"
],
"estimatedTimeRemaining": 0,
"progress": 100,
"hostInventoryList": [
{
"systemComponent": {
"partNumber": "xxxxxxxx",
"name": "1.92TB 6Gbps SATA 2.5 SSD",
"id": "",
"type": "ATA_STORAGE",
"durableNames": [
{
"identifier": "xxxxxxxx",
"identifierType": "SERIAL_NUMBER"
}
],
"serialNumber": "xxxxxxxx",
"model": "MTFDDAK1T9TGA-1BC16A"   <------------------
},
"firmwareVersion": "MQ31"
}
]
}

Resolution

Fix:

The permanent fix would be to reach out to your HSM's OEM (which in this case is also Lenovo) and ask them to fix this issue.

 

Workaround: You have two options:
 

• You can simply ignore the warning.  If you know that device is indeed compatible you can ignore the warning and proceed with whatever actions you would like to perform on your cluster
• You can silence the warning by overriding the compliance status of the device to "Compatible"