Intermittently SDDC GUI displays error "You are not authorized to view this page. Login" while trying to login

Products

• VMware SDDC Manager

Issue/Introduction

Symptoms:

 

• Login to SDDC manager fails with error  " You are not authorized to view this page. Login".
  
  
• SDDC manager contains errors similar to the excerpt below:
  
  /var/log/vmware/vcf/sddc-manager-ui-app/sddcManagerServer.log
  
  2024-07-04T09:24:12.028+0000 ERROR [6f0300f252524152] [services/authorization.js, http-post-callback, isAuthorizedUser:68]
500.144: VError: User Authorization failed: 500 - "{\"errorCode\":\"IDENTITY_INTERNAL_SERVER_ERROR\",\"arguments\":[],\"message\":\"Identity Internal Server Error\",\"referenceToken\":\"L1H58B\"}"
    at Object.authorizationFailedError (/opt/vmware/vcf/sddc-manager-ui-app/server/src/errors/VCFError.js:100:5)
    at isAuthorizedUser (/opt/vmware/vcf/sddc-manager-ui-app/server/src/services/authorization.js:67:41)
    at runMicrotasks (<anonymous>)
    at processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async authorizeUser (/opt/vmware/vcf/sddc-manager-ui-app/server/src/services/authorization.js:30:9)
Error Info: {"errorModule":500,"errorCode":144}
caused by:
StatusCodeError: 500 - "{\"errorCode\":\"IDENTITY_INTERNAL_SERVER_ERROR\",\"arguments\":[],\"message\":\"Identity Internal Server Error\",\"referenceToken\":\"L1H58B\"}"
   
  /var/log/vmware/vcf/commonsvcs/vcf-commonsvcs.log
  
  2024-07-04T09:24:12.026+0000 ERROR [common,6f0300f252524152,7cf1] [c.v.e.s.e.h.LocalizableRuntimeExceptionHandler,http-nio-127.0.0.1-7100-exec-9880] [L1H58B] IDENTITY_INTERNAL_SERVER_ERROR Identity Internal Server Error
com.vmware.evo.sddc.identity.rest.api.error.PermissionException: Identity Internal Server Error
        at com.vmware.evo.sddc.identity.rest.api.controller.PermissionController.doAuthorization(PermissionController.java:89)
        at jdk.internal.reflect.GeneratedMethodAccessor736.invoke(Unknown Source)
        at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.base/java.lang.reflect.Method.invoke(Method.java:566)

 

 

Environment

VMware SDDC Manager 4.5.x

Cause

• In version 4.5.x, there have been occurrences of this problem due to excessive thread overhead leading to a deadlock, which results in a timeout in the SDDC GUI and display of this error.
  
  
• This problem can occur at approximately 60-day intervals.

Resolution

• The issue has been fixed in VCF version 5.x and later.
  
  
• Currently, there is no resolution for version 4.5.x
  
  Workaround:
  Restart the 'commonsvcs' service using the following command: 
  systemctl restart commonsvc
or reboot the SDDC Manager appliance.